STANDARD SHIPPING AND PROCESSING
Our shipping and processing fees cover processing your order, handling and packing the products you purchased, and delivering them to you. Order will be shipped out within 3-5 working day upon payment confirmation. The standard shipping charges cover Parcel Post Delivery.
Local Delivery (Only West Malaysia)
We ships orders to street addresses in West Malaysia only. We do not deliver to a PO Box address. We do not ship to any International addresses. All products will be deliver in our standard packaging. Any special packaging requested by Customers is subject to additional charges. For East Malaysia, due to the shipping fees is too expensive, we strongly recommend buyer may order from our East Malaysia's Retailer.
We process and delivery orders daily (business day). Orders made after 12pm will be processed on next business day.
Note: Shipping tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.
International Shipments
At the moment, we only accept orders for delivery within Malaysia. We do not ship to any International addresses.
Self-Collection
Unfortunately we does not provide you with a self-service delivery location to pick up your orders.
Delivery Surcharge
Items that are bulky, heavy, or require special installation may have a delivery surcharge in addition to standard delivery and processing charges.
Re-delivery
If you are not available to receive the order, our courier partner will contact you to arrange a re-delivery at a suitable time. If our partners are unable to reach you after multiple attempts, your package will be returned to Comfy Nest Headquarter in Malaysia. Should you face any problems, please contact us at +603 8959 1315 or email to admin@comforcel.com.my
Promotional Periods
During peak periods, there would be some delay in shipping. Slower delivery may be expected during these periods due to the closure of the distribution centre and high demand.
SHIPPING RATE
We try our best to deliver items to our customers quickly with minimal shipping rates. Currently shipping rates are calculated based on weight, dimensions, origin, and destination. The shipping and delivery charges will be displayed in your final order summary, just before you click to authorize the payment of your order.
Free shipping only apply for Peninsular Malaysia, with minimum spend RM 299 or above.
Shipping Rate Notice by Weight :
| Product |
| 0.1 - 5kg = RM 7 |
| 5.1 - 8kg = RM 12 |
| 8.1 - 10kg = RM 14 |
| 11 - 15kg = RM 20 |
| * The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the shipping information pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply. |
DELIVERY TIME
All orders will be shipped during working days and hours. (Monday – Friday, except Malaysia Public Holidays). We process and delivery orders daily (business day). Orders made after 12pm will be processed on next business day.
| Within Klang Valley | Outside Klang Valley (Outskirts) | Sabah & Sarawak |
| Your order will be delivered in 3-5 business day upon confirmed payment |
Your order will be delivered in 7-10 business day upon confirmed payment |
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| *Remark: Transit and delivery time may vary depending on your location. | ||
Note: Our business days: Monday to Friday (8.30am to 5.30pm), excluding Saturdays, Sundays & Public Holidays. (Malaysian time)
CUSTOMER SERVICE
We are committed to providing you with the best possible service every time you shop with us. We are contactable by:
Telephone: +603 8959 1315
Email: admin@comforcel.com.my