This Privacy Policy ("Privacy Policy") is designed to help you understand how Comfy Nest Sdn Bhd ( "Comfy Baby®", "we" or "us" ) collects and processes the information that you share when you use this and any of our websites (together, the "Site") and our mobile application (the "App," and together with the Site, the "Service").
Before submitting information to the Service, please review this Privacy Policy carefully. By using or accessing the Service, you accept the practices described in this Privacy Policy. If you prefer that we not collect and process information about you, please do not provide it to us and do not access the Service.
We do not knowingly collect any Personal Information from children under eighteen (18). Where any such information is inadvertently collected, we will delete the information as soon as possible. If you believe a child under eighteen (18) has provided us with Personal Information, please contact us here.
INFORMATION WE COLLECT
We collect the information that you share with us, including:
(i) Personal Information: "Personal Information" is information that can personally identify you, such as your name, email address and telephone number. There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogues, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, telephone number, email address, social media user name, credit card information, birth date, gender, occupation, personal interests, and other information. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web sites. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.
(ii) General Information: When you visit the Service, we may collect various categories of general non-personal information ("General Information"). General Information includes browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Service.
We may analyse this data for preferences, trends, and site usage statistics and to recognize you. We may also receive usage data from your mobile phone or other device you use to access our web sites or our mobile applications, including location data, which we may also combine with other information.
If you access any of our websites or mobile applications with your log-in credentials from a social networking site (e.g., Facebook or Twitter) or if you otherwise agree to associate your account with us with a social networking site, we may receive personal information about you from such social networking site, in accordance with the terms of use and privacy policy of the social networking site. We may add this information to the information we have already collected from you via our stores, websites and mobile applications.
USE OF COLLECTED INFORMATION
Except as specified in this Privacy Policy, Comfy Baby® does not rent, sell, trade or disclose your Personal Information to third parties without your prior consent. Comfy Baby® may, however, use, process and disclose Personal Information to:
i.to assess and process your request for the purchase of and/or subscription to our products and/or services;
ii.to register you as a customer of Comfy Baby®;
iii.to communicate with you, including to respond to your inquiries and/or requests;
iv.to provide services to you;
v.to process your application, orders and payment transactions;
vi.to implement transactions and the supply of the products and/or services to you;
vii.to carry out internal investigations, compliance, audit or security purposes including, without limitation, crime detection, prevention and prosecution;
viii.to conduct market surveys and trend analysis;
ix.to provide you with information on products and services of Comfy Baby;
x.from time to time, we may also use your data to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests;
xi.to perform other legitimate business activities of Comfy Baby®;
xii.to plan and implement any corporate transactions or proposals;
xiii.to implement and maintain our information technology systems, including to store and process Personal Data in computer databases and servers located within and outside Malaysia
xiv.where Comfy Baby® considers that such use or disclosure of Personal Data is necessary to protect its interests, including to respond to any claims or legal process;
xv.for purposes of compliance with any applicable laws, regulations, court order or order of any regulatory body to which we are subject;
xvi.for such other purposes which support and/or assist with the operation, administration, development or enhancement of Comfy Baby’s business; and
xvii.if relevant, for other purposes which are incidental and/or associated with any of the above.
We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable.
THIRD PARTY SERVICE PROVIDERS
Comfy Baby® employs other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail and e-mail, serving ads on our behalf, providing search results and links, and processing credit card payments. These third-party service providers have access to Personal Information needed to perform their functions but may not use it for any other purpose.
COOKIES
When you visit our web sites, we send one or more cookies to your computer or other device. We may also use cookies in emails that you receive from us. A cookie is a small data file that is placed on the hard drive of your computer when you visit a web site. A session cookie expires immediately when you end your session (i.e., close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. We use cookies to improve the quality of our service when you visit our web site and other web sites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our web sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyse your visiting patterns.
Certain of our Service Providers may use cookies and collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us or our other Service Providers. However, we respect your right to choose whether to be included in such services. You may opt out of certain of these services by clicking here. In addition, we or certain of our Service Providers, in connection with the services that they provide to us, may work with third parties who may use cookies to collect information to tailor advertising for you and others elsewhere on the Internet and on our web sites, and to assist in reminding us of who you are. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work if you delete or disable cookies.
SECURITY OF YOUR PERSONAL INFORMATION
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our web sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
LINKS TO THIRD PARTY WEB SITES
Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked web sites may be different from our privacy policy. You access such linked web sites at your own risk. You should always read the privacy policy of a linked web site before disclosing any of your information on such web site.
POLICY CHANGES
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web sites, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web sites and will replace any prior policies that are inconsistent. Your continued use of our web sites or other services constitutes your acceptance of the practices described in the revised Privacy Policy.
QUESTIONS ABOUT OUR PRIVACY POLICY
If you have questions about this Privacy Policy or Comfy Baby® generally, please contact us here. You can also send us email to:
Comfy Nest Sdn Bhd
No.34, Jalan Sierra 10/2, Bandar 16 Sierra, 47120 Puchong, Selangor Darul Ehsan
Email: admin@comforcel.com.my
Phone: +603 8959 1315