Q. How do purchase my order on the site?
To purchase your order :-

  1. Click on the “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed to your payment for the products.
  3. You will reach a login page where you will be required to log in your account using your Username and Password. If you do not have an account created yet, you will need to register for an account before you proceed for your payment.
  4. You will need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
  5. From here, you will need to select your shipping methods and click on the “next” button.
  6. Next you will need to choose your desired payment method then click on the “next” button.
  7. After the steps before this have been done, you will need to reconfirm your billing details and agree on the terms and condition.
  8. Click on “Confirm Order” to complete the order.

Q. What are the payment methods available?
Comfybaby.com.my offers various kind of Payment Methods as shown below :-
1. Credit Card
Via iPay88 (Visa or Mastercard / Internet Banking) 

2. Invoice / Cheque / Offline Bank Transfer

Bank : UOB Bank
Bank Account : 1443002532
Account Name : Comfy Nest Sdn Bhd

After you make the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :

You may scan and email us the above info to this Email Address : admin@comforcel.com.my

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How do I update my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.

- Please send an email to our customer service email at admin@comforcel.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not and cannot be cancelled.

Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysian Ringgit (MYR)

Q. How long does the delivery usually takes?
Delivery will usually take about 3 to 5 working days

Q. I still have doubts!
Sorry that we are unable to clear your doubts in the F.A.Q page. Please kindly send us an email to admin@comforcel.com.my for us or call 03-8959 1315 to clear your doubts and concerns.